Privacy Policy

Our Commitment to Privacy

At Memmsta Hotels, we cherish your trust and understand the importance of safeguarding your personal information. This policy reflects our dedication to preserving your privacy in accordance with the Data Protection Act (1998).

How We Collect and Use Your Data

Your data is collected through:

• Our website during booking, registration, or account management.
• Correspondence with our Customer Services department.
• Conversations with call center agents or hotel staff.

We use your data to:

• Process bookings and payments seamlessly.
• Enhance communication and customer experience.
• Maintain Memmsta Hotels accounts efficiently.
• Gather feedback for continual service improvement.
• Prevent fraud, enhance website functionality, and respond to inquiries.

Your Privacy is Our Priority

Rest assured, your information is never shared without your explicit consent. We don't disclose, rent, trade, or sell your personal data. In business integrations, information is shared only for the outlined purposes in this Privacy Policy.

Credit or debit card data is never viewed or disclosed to anyone.

Cookies: A Bite of Enhancement

Our site uses cookies to track visits, compile statistics, and enhance service functionality. You have the control to change your browser settings regarding cookies, although this might affect website functionality. We use cookies with your permission only.

Your Consent Matters

By using our website, you consent to the collection, storage, and processing of your personal information. Policy changes will be communicated on the website, and we always seek your permission before sending electronic marketing information. Your preferences can be altered at any time.

Opting out of promotional communication does not affect essential communication related to your bookings. For other information-related requests, contact us in writing at info@memmstahotels.com

Terms we use in this Privacy Statement

'Trip' means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.

'Trip Provider' means the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances and any other travel or related product or service as from time to time available for Trip Reservation on the platform.

'Trip Service' means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Memmsta Hotels in respect of various products and services as from time to time made available by Trip Providers on the platform.

'Trip Reservation' means the order, purchase, payment, booking or reservation of a Trip.

What kind of personal data does Memmsta collect?

We require certain information when you use our services to help you book the perfect trip. This typically includes routine information such as your name, preferred contact details, the names of the people traveling with you, and your payment information. You may also choose to provide additional information related to your upcoming trip, such as your anticipated arrival time.

Additionally, we collect information from the device you use to access our services, including the IP address, browser, and language settings. There are also situations where we receive information about you from others or automatically collect other information.

Why does Memmsta collect and use your personal data?

The main reason we ask you for personal details is to help you organize your online Trip Reservations and ensure you get the best service possible.

We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. Additionally, we may use your personal data for other purposes, such as:

• Analyzing and improving our services
• Conducting market research
• Personalizing and enhancing your experience on our website
• Sending you surveys or seeking your feedback

How does Memmsta share your data with third parties?

Memmsta Hotels shares your data with third parties in the following circumstances:

• With Trip Providers: In order to facilitate your Trip Reservations, we may share your personal data with the relevant Trip Providers, such as hotels, transportation providers, tour operators, and travel insurance companies.
• With Service Providers: We may engage third party service providers to perform various services on our behalf, such as payment processing, data analysis, marketing assistance, and customer support. These service providers have access to your personal data as necessary to perform their functions, but they are not permitted to use it for any other purpose.
• With Business Partners: We may partner with other companies to offer joint services or promotions. If you choose to participate in these offerings, we may share your personal data with our business partners to fulfill the services or promotions.
• With Legal Authorities: We may disclose your personal data to comply with applicable laws, regulations, legal processes, or governmental requests. This includes sharing your data in response to a court order or subpoena, or to protect the rights, property, or safety of Memmsta Hotels, our customers, or others.
• In Business Transfers: If Memmsta Hotels undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

Please note that while we take appropriate measures to safeguard your personal data, we cannot guarantee the security of your data during transmission over the internet or storage by our systems. We encourage you to exercise caution when sharing sensitive information online.

For more information on how we handle your personal data, please refer to our full Privacy Policy.

How does Memmsta Hotels process communications that you and your booked Trip Provider may send via Memmsta.com?

Memmsta Hotels processes communications between you and your booked Trip Provider via Memmsta.com for the purpose of facilitating your Trip Reservations. These communications may include messages related to your bookings, such as confirmation emails, updates, and requests for additional information.

Please note that Memmsta Hotels acts as an intermediary platform and does not control the content of these communications. We encourage you to review the privacy policies of the Trip Providers you book with to understand how they handle your personal data and communications.

https://memmstahotels.com/ accesses communications and may use automated systems to review, scan, and analyze communications for the following reasons:

• Security purposes
• Fraud prevention
• Compliance with legal and regulatory requirements
• Investigations of potential misconduct
• Product development and improvement
• Research
• Customer engagement (including to provide you with information and offers that we believe may be of interest to you)
• Customer or technical support

For more information on how Memmsta Hotels handles your personal data, please refer to our full Privacy Policy.

How does Memmsta Hotels make use of social media?

Memmsta Hotels may use social media platforms to engage with customers and promote its services. This may include sharing information about deals, special offers, and other updates. Additionally, Memmsta Hotels may use social media for marketing purposes, such as running advertisements or conducting contests. The specific use of social media by Memmsta Hotels is governed by its social media policies and practices, which can be found in the full Privacy Policy.

What security and retention procedures does Memmsta Hotels put in place to safeguard your personal data?

Memmsta Hotels implements various security measures to safeguard your personal data. These measures include:

• Encryption: Your personal data is encrypted during transmission to protect it from unauthorized access.
• Secure Servers: Memmsta Hotels stores your personal data on secure servers with restricted access.
• Access Controls: Only authorized personnel have access to your personal data, and they are bound by strict confidentiality obligations.
• Regular Audits: Memmsta Hotels conducts regular audits to ensure compliance with security standards and identify any potential vulnerabilities.
• Data Retention: Memmsta Hotels retains your personal data for as long as necessary to fulfill the purposes outlined in the Privacy Policy. After that, your data will be securely deleted or anonymized.

While Memmsta Hotels takes these precautions, it is important to note that no method of transmission over the internet or electronic storage is completely secure. Therefore, Memmsta Hotels cannot guarantee absolute security of your personal data.

For more detailed information on how Memmsta Hotels safeguards your personal data, please refer to our full Privacy Policy.

How does Memmsta Hotels treat personal data belonging to children?

Memmsta Hotels is committed to protecting the privacy of children. We do not knowingly collect or solicit personal data from children under the age of 16. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete the information as soon as possible. If you believe that we may have collected personal data from a child under the age of 16, please contact us at info@memmstahotels.com.

Who is responsible for the processing of personal data via Memmsta Hotels and how to contact us?

Memmsta Hotels is responsible for the processing of personal data via Memmsta Hotels. If you have any questions or concerns regarding the processing of your personal data, you can contact us at info@memmstahotels.com..

For more information on how we handle your personal data and how to contact us, please refer to our full Privacy Policy.

What are cookies and online tracking technologies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide a better browsing experience. Cookies can remember your preferences, track your activities on the website, and help personalize your online experience.

Online tracking technologies refer to various methods used to track and collect data about your online activities. This can include the use of cookies, web beacons, pixel tags, and similar technologies. These tracking technologies are used to gather information about your browsing behavior, such as the pages you visit, the links you click on, and the advertisements you interact with. This information is often used for marketing and advertising purposes, as well as for website analytics and performance optimization.

It's important to note that cookies and online tracking technologies can be used for both legitimate and potentially intrusive purposes. While they can enhance your online experience by remembering your preferences and providing personalized content, they can also be used to collect and share your personal information without your consent.

At Memmsta Hotels, we use cookies to track visits, compile statistics, and enhance service functionality. However, we only use cookies with your permission. You have the control to change your browser settings regarding cookies, although this might affect website functionality.

For more detailed information about how we use cookies and handle online tracking technologies, please refer to our full Privacy Policy.

How are cookies used?

Cookies are used by websites to track visits, compile statistics, and enhance service functionality. They can remember your preferences, track your activities on the website, and help personalize your online experience. However, the use of cookies requires your permission, and you have the control to change your browser settings regarding cookies. It's important to note that disabling cookies may affect website functionality.

Cookies are used to collect information, including:

• IP address
• Device ID
• Viewed pages
• Browser type
• Browsing information
• Operating system
• Internet service provider
• Timestamp
• Whether you have responded to an advertisement
• A referring URL
• Features used or activities engaged in on the website/apps